frequently asked questions

Please contact us at +65 6897 2265 from Monday to Friday, 10am to 4pm, excluding weekends and Public Holidays.

Product must be in original packaging. Product must not be used/washed.

Change/cancellation of order will result in you incurring additional delivery fees.

Yes, we want to speak to you too!

Contact us at +65 6897 2265 Monday to Friday, 10am to 4pm.

Singapore, KL Malaysia

Local standard delivery takes 2-3 days.

Next-day delivery is available at an additional charge of S$10.00

Overseas shipping requires 5-7 days.

Exchange Policy

• Products with manufacturing defects.
• Products must be in original packaging.
• Exchange request is valid within 14 days upon receipt of goods.

Due to hygiene concerns, the following items are non-refundable and non-exchangeable:

• Pillow
• Bolster
• Duvet
• Mattress Protector
• Pillow Protector

Refund/Exchange Process

1. WhatsApp to 9638 2264, a brief description and pictures of the products.
2. Cavelli will arrange to pick up the goods within 1-3 working days upon acknowledgement of the text message
3. A flat fee of $10 is applicable.

Once the returns meet the refund/exchange criteria, Cavelli will refund you via Paynow within 2-3 working days.

You will be updated via whatsApp.